Do you sub any work out to other contractors?
No. All our work is carried out by our own staff to ensure that quality expectations are always met. We will sometimes work with other stone restoration companies in joint partnership projects if tight deadlines are given.
Do you charge extra for out of hours work in Domestic Jobs?
As we carry out a great amount of work for commercial clients, we have to be able to offer a 24 hour service. For this reason our charges are never dependant on what time of the day or week we are on site.
Do you offer a consultation service for architects?
Yes. We are able to advise architects and project managers on matters relating to natural stone maintenance and sealing.
Do you supply any products for in-house maintenance of stone?
Yes. After any restoration work is completed we will always advise our client on suitable products to use for ongoing maintenance if is to be done in-house.
What is your customer service policy?
Simple.. Our clients are always only a phone call away from free advice whenever it is needed regarding stains, spillages, maintenance, damage or any other issues related to their natural stone. Commercial clients will have a 24hr mobile number which can be called in emergencies.
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